Refund policy

At SteamPop Labs, due to the customized nature of many of our products, we do not accept general returns.

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at order@steampoplabs.com.

To review your claim, please include:

• clear photos of the damaged item
• photos of the packaging
• your order confirmation or proof of purchase

Each case is reviewed individually.

When approved, we may offer either:

• a replacement, when possible
• a refund, depending on product availability and the nature of the issue

Please note that damaged items do not need to be returned unless specifically requested by us.

Customized products, personalized kits, and special orders are non-returnable and non-refundable unless they arrive damaged or defective.

Sale items and gift cards are also non-refundable.

If a refund is approved, it will be issued to your original payment method within 10 business days.

If you have questions regarding your order, contact us at order@steampoplabs.com.